Senior Systems Analyst

3 days ago

Apply Now

Receive Emails with Similar Jobs

Safelite

WebsiteLinkedInAll Job Openings

Advanced Safety Systems Recalibration • ADAS Recalibration • Auto glass replacement • Auto glass repair • Vehicle repair and maintenance

10,000+

Description

• Write requirements, including epics and user stories, based on Product Manager direction and technical knowledge; including business rules, acceptance criteria, data and infosec requirements, non-functional requirements, accessibility, and integration requirements • Collaborate with Product Manager to understand upcoming work for the product/applications, including business objectives, goals, client requests, user needs, etc. • Collaborate with Tech Lead and technical team to understand product/application design, components, integrations, tech debt, etc; understand the technical design of the application, upstream/downstream systems and contracts (payloads and methods), data required and produced by the application and data required to validate a change • Lead story estimation with the technical team, sharing requirements, and answering questions; lead “Three Amigo” discussions for user stories with Developer and Tester before the work is started • Manage and maintain the product backlog (in Jira or similar tool) • Represent the product/application to others as SME to answer questions and collaborate on projects, including IT leadership, business stakeholders, Product and UX teams, and upstream/downstream technology teams • Investigate production incidents and pre-production issues by querying databases, reviewing log files, inspect JSON/XML messages, etc. • Create reports and dashboards using system data and other data sources • Create and maintain product/application documentation, such as as-is and to-be process models, system context diagram, production support materials, onboarding, and help guides in Confluence (and other tools) • Vendor communication, collaboration, and coordination • Analyze document current state system configurations and configure SaaS products or Safelite applications • Effectively communicates status and expectation changes without prompting; communicates accurately about technical aspects of their work; communicates with stakeholders about expectations to avoid surprises • Understand and evaluate requirements, their purpose, and impact to the business; understands key business stakeholders and their motivations as it affects their team’s application • Understand their team’s product and technology roadmaps and can articulate their team’s top priorities • Understands their team’s upstream and downstream dependencies for production support and project dependencies • Backup for the Scrum Master, lead and facilitate daily standups, sprint planning, etc.; regularly observes team practices and processes to suggest improvements • Actively participates in team meetings, including daily standups, sprint planning, sprint review, backlog grooming, demos, and retros • Regularly influences within team and can help guide toward a decision • Production release validation activities • Performs other duties as assigned

Requirements

• 4-6 years Relevant experience • Required Experience with software development, life-cycle and implementation methodologies • Required Experience working in teams that follow agile methodology, Scrum, Kanban, Scrum-Ban • Required Experience with Jira and Confluence, or similar tool • Required Experience creating as-is and to-be process models • Required Experience writing detailed requirements for Software Engineers and Testers • Required Experience explaining complex technology concepts/decisions to both technical and non-technical audiences • Required Experience analyzing and document current state system configurations • Required Experience using SQL and other tools to query databases • Required Experience with Postman or equivalent tool to review JSON/XML payloads • Required Experience querying and analyzing log files and utilizing application telemetry/monitoring tools • Required Experience configuring SaaS or custom applications • Preferred Experience with ServiceNow for Incident, Change, and Request • Strong verbal communication and technical writing skills (High proficiency) • Capability to collaborate with cross functional teams (High proficiency) • Self-led and able to seek out answers to questions by leveraging relationships and documentation; ability to ask questions to gather information and clarify requirements (High proficiency) • Knowledge to identify opportunities for change and the ability to convey the need for change (High proficiency) • Ability to handle ambiguous requirements and can conform to shifting priorities, demands and timelines (High proficiency) • Organized, ability to break down complex projects (epics) into smaller, incremental, INVEST deliverables (user stories) (High proficiency) • Self-paced, and works at appropriate speed to support their team (High proficiency) • Ability to deliver consistent high-quality results while working in a dynamic and fast-paced environment (High proficiency) • Strategic attitude with an aptitude to condense complex concepts (High proficiency) • Understanding of system context diagrams and conceptual architecture diagrams (High proficiency) • Understanding of GitHub and other development tooling (Medium proficiency) • Awareness of development languages, such as JavaScript (Low proficiency)