Account Manager

September 19

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Modern Campus

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Powering the Learner-to-Earner Lifecycle.

Student Information System • Student Registration System • Curriculum Management Platform • Student Management System • Non-Traditional Higher Ed

201 - 500

💰 $59M Debt Financing on 2021-06

Description

• Build strong customer relationships by maintaining high levels of engagement and communication • Conduct routine account performance planning and business reviews • Renew and expand customer contracts, meeting and exceeding personal and team quotas • Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability • Advise customers on best practices for designing, implementing, and scaling their campaigns • Resolve customer issues, alone and through collaboration with other teams • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk • Contribute to the team culture of excellence • Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution

Requirements

• Bachelor's degree from an accredited, four-year institution • At least 2-3 years of experience in Account Management or Customer Success • Experience managing a portfolio of clients including high profile customers, preferably colleges and universities • Experience in a SaaS startup environment • Ability to manage multiple priorities while maintaining strict attention to details • Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations

Benefits

• Competitive salary with individual commission structure • Medical (employer paid), dental, and vision insurance plans • 401(k) plan with company match • Generous paid time-off and holiday schedule with additional floating holidays • Casual office attire and pet-friendly office