Staff Technical Success Manager

🕒 April 30

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Snyk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔐 Security

☁️ SaaS

Security • SaaS

Snyk is an AI-powered application security platform that helps developers and security teams find, prioritize, and fix vulnerabilities across code, open-source dependencies, containers, infrastructure-as-code, APIs, and web applications. It offers developer-first tooling and integrations that shift security left in the SDLC, combining static and dynamic testing, software composition analysis, runtime scanning, and an AI-driven “AI Trust” ecosystem delivered as a cloud platform. Snyk focuses on DevSecOps automation, software supply chain risk, and secure development workflows for organizations of all sizes.

📋 Description

• Architect APAC Strategy: Design near, mid, and long-term technical strategies for a portfolio of top-tier APAC enterprise accounts, ensuring they realize full value across complex, multi-national Application Security workflows. • Drive Regional Thought Leadership: Act as a "go-to" resource for the most complex customer and product scenarios in APAC, representing Snyk at regional industry events and executive forums. • Influence Global Product Roadmap: Partner with global Product and Engineering teams to advocate for APAC-specific requirements and influence product direction. • Orchestrate High-Stakes Transformations: Mobilize cross-functional internal resources (Solutions Architecture, Product, Support) to remove barriers to adoption and solve technical challenges unique to the APAC market. • Master Executive Storytelling: Facilitate Strategic Business Reviews (QBRs) for APAC leadership teams, using data-driven storytelling to demonstrate ROI and elevate Snyk’s impact within the account. • Mentor the APAC POD: Lead and mentor a POD of TSMs in the region, conducting account reviews and fostering a culture of technical excellence focused on customer outcomes.

🎯 Requirements

• 10+ years of experience in a customer-facing technical role. • Expert knowledge of modern software development life cycles and industry-standard tools (e.g., GitHub, GitLab, Jira, Jenkins, VS Code). • Experience navigating the business cultures and technical requirements of key APAC markets (e.g., ANZ, SE Asia, Japan). • Exceptional communication skills with the ability to influence stakeholders from developers to C-suite executives across different cultures and languages. • A history of leading technical transformation projects and the ability to operate independently in a fast-paced, remote-first environment. • A Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience.

🏖️ Benefits

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. • Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development. • Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers. • Health benefits, employee assistance plans, and annual wellness allowance. • Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.