Sowelo Consulting sp. z o.o. sp. k.
Recruitment Process Outsourcing • Executive Search • Employer Branding • Headhunting • Direct Search
11 - 50
Technical Support Manager
November 16
Sowelo Consulting sp. z o.o. sp. k.
Recruitment Process Outsourcing • Executive Search • Employer Branding • Headhunting • Direct Search
11 - 50
Description
• Lead and inspire a global technical support team. • Formulate and implement a global support strategy. • Ensure consistent and high-quality support across regions. • Manage daily operations to ensure compliance with SLAs and KPIs. • Optimize support processes and workflows for efficiency. • Use data and analytics to refine support operations. • Develop an effective self-service strategy utilizing the knowledge base. • Work closely with Product, Engineering, and other teams to champion customer needs.
Requirements
• Demonstrated leadership in technical support and operations on a global scale. • Experience with Zendesk • Knowledge of Jira, Klaus, and Workforce Management. • Deep knowledge of support strategies and best practices. • Superb problem-solving abilities and sound decision-making skills. • Excellent communication and interpersonal skills. • Enthusiastic about customer service and committed to providing exceptional support. • Must be fluent in English and nice to have proficiency in another language.
Benefits
• Fully remote opportunity • Permanent contract or B2B collaboration • A diverse and international work culture • Support for professional growth and career development
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