Sowelo Consulting sp. z o.o. sp. k.
Recruitment Process Outsourcing • Executive Search • Employer Branding • Headhunting • Direct Search
11 - 50
Technical Support Manager
November 16
Sowelo Consulting sp. z o.o. sp. k.
Recruitment Process Outsourcing • Executive Search • Employer Branding • Headhunting • Direct Search
11 - 50
Description
• Lead and inspire worldwide technical support team. • Manage support tickets, incidents, and enhance processes. • Formulate global support strategy and ensure compliance with SLAs, KPIs, and quality standards. • Optimize processes using tools like Zendesk, Jira, Klaus, and Workforce Management. • Develop self-service strategy and monitor usage.
Requirements
• Demonstrated leadership in technical support and operations on a global scale. • Experience with Zendesk • Knowledge of Jira, Klaus, and Workforce Management. • Deep knowledge of support strategies and best practices. • Superb problem-solving abilities and sound decision-making skills. • Excellent communication and interpersonal skills. • Enthusiastic about customer service and committed to providing exceptional support. • Must be fluent in English and nice to have proficiency in another language.
Benefits
• Fully remote opportunity • Permanent contract or B2B collaboration • A diverse and international work culture • Support for professional growth and career development
Apply NowSimilar Jobs
September 24
SupportYourApp
1001 - 5000
Join SupportYourApp as a Technical Support Consultant supporting tech companies.
September 24
BlueCat
201 - 500
Support enterprise clients in optimizing BlueCat's DNS products and services.
September 19
SupportYourApp
1001 - 5000
Provide tech support and customer service for a leading SaaS company.
