ServiceNow Technical Consultant

3 days ago

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SPOC - ServiceNow Experts

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Professional Enterprise Service Management • Service Management (also ITSM) • ServiceNow Implementations • Accredited Trainings • Support & Improvements of ServiceNow Platform

51 - 200

Description

• Delivering ServiceNow implementation and maintenance projects: building and improving the system and processes • Working closely with customers to identify and translate their business and technical requirements to be implemented by delivery teams • Preparing and running workshops, trainings, presentations, consultations, analyses and implementation concepts, collecting feedback from customers • Defining solution architecture, using out-of-the-box components and plugins, as well as custom features, advising customers on the best approach • Designing, configuring, developing and testing own solutions • Assessing and producing all relevant technical and customer-facing documentation • Close cooperation with the internal project team • Delivering technical consulting services to activate, configure, integrate and customize ServiceNow products, using configuration and if required, scripting • Coaching and mentoring other delivery team members, sharing ServiceNow best practices and knowledge

Requirements

• Min. 3 years professional experience in business and process analysis, implementation and maintenance of the ServiceNow platform • Ability to configure the ServiceNow platform in at least one of the following areas: ITSM, CSM, FSM, SPM, ITOM, or others • Experience in implementation and configuration of any ITOM products (Discovery, Service Mapping, Event Management) • Implementation experience based on ITIL and/or SCRUM methodology • ServiceNow System Administrator Certification • Outstanding communication skills (both written and spoken) covering all levels of management as well as technical and business roles • Ability to explain and paraphrase requirements and make technical assessments • Excellent English and Polish skills - C1 is a must • Ability to work in a team and coordinate activities at various stages of projects • Proactivity, focusing on solving problems and finding improvements • Willingness to learn and constantly discover new areas • Excellent analytical skills • Availability for occasional business trips • Nice to have: ITIL certificate • Good programming skills in JavaScript, HTML, CSS • Bachelor’s degree in computer science or computing-related fields • Ability to create Web Services – REST, SOAP • Experience in design, implementation and management of databases • Experience in creating database-based applications

Benefits

• Employment contract or B2B cooperation • Work with the prestigious and fastest growing cloud platform in the world • Gaining experience in select ServiceNow products • Development in designing Service Management solutions using cloud computing and SaaS • Gaining experience in the design and implementation of IT processes, Enterprise Service Management solutions, project implementation in international teams • Guaranteed training budget and full reimbursement of all required certificates • Relaxed workplace, non-corporate style, flexible work hours and a hybrid mode • Direct access to Subject Matter Experts, knowledge portals and knowledge events • Private medical care, integration events and other perks