Customer Care Representative

2 days ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $49k - $81k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Sprinklr

WebsiteLinkedInAll Job Openings

Social Media Management • Customer Experience Management • Enterprise Cloud Computing

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

Description

• Customer Care Representative serves as primary technical support contact for complex customers • Monitor time to resolve support cases, ensuring adherence to SLAs • Expert on Client’s custom implementations and resolve setup issues • Conduct regular case reviews with customers • Collaborate with account team and attend bridge calls for escalated issues • Plan and execute events for customers • Prepare reports for stakeholders to highlight customer health index • Provide consulting advice and share insights into new product features • Ensure high standard of service delivery for platinum customers

Requirements

• Strong customer interpersonal skills • Willingness to serve customers across various time zones • Strong analytical and problem-solving skills • Fluent in English • Excellent communication skills, both written and verbal • Ability to dig into details of a system or process to solve problems • Desire and ability to rapidly learn new technical skills • Self-motivated and takes initiative • Ability to work collaboratively in fast-paced environment • College Degree • Experience deploying Voice and Non-Voice Contact center applications • Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP • Knowledge in CTI or Voice recording products • Knowledge on VOIP, Dialer, ACD, IVR, SBC • Experience in Groovy and Javascript

Benefits

• Comprehensive health plans • Well-being programs • Financial protection plans • 401k plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage