Senior Community Manager - Employee Communities

4 days ago

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Standing on Giants

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Community Management • Community Platform • Branded Communities • Digital Consultancy • Community

11 - 50

Description

• Standing on Giants empowers businesses to build thriving online communities. • The Senior Community Manager will oversee development and management of employee communities. • This role requires a strategic approach to building community programs that resonate with employees. • The manager will lead events, guide discussions, and work with stakeholders to optimise community interactions. • Strong leadership and analytical skills are necessary to assess community health, gather employee feedback, and implement improvements. • An incredible opportunity for someone with experience in Online Community Management.

Requirements

• Fluent in English with exceptional written communication skills • Experienced in running or moderating online communities - preferably employee communities • Ability to effectively communicate information and ideas in written and verbal format • Knowledge and understanding of different online community (forum) platforms • Ability to cope with change and a fast-paced work environment • Fantastic interpersonal skills • Experience working in client-facing or corporate environments, including leading various types of meetings and workshops with different stakeholders • Comfortable and efficient working across different time zones • Creative, diplomatic, cool under pressure • Strong organisational and prioritisation skills – able to meet deadlines • Good technical understanding and ability to pick up new tools quickly • Strong leadership and analytical skills • Editorial or content writing experience, as this job requires drafting and posting of quality content online on a regular basis • Experience in creating and editing video, images, infographics or presentations • Good knowledge of the principles of customer service • Good cultural understanding of different cultures (AME, APAC, Europe, AMER) • Marketing, Customer Service experience, PR, Technology, or Psychology knowledge • Experience with using Microsoft Teams, Workplace or similar employee communication tools