Senior Business Systems Analyst

2 days ago

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Stanford Health Care

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Neuroscience • Oncology • Cardiovascular • Orthopaedics • Transplant

10,000+

Description

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required • Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests • Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk • Implement changes using documented procedures that are compliant with department’s policies and procedures • Work with and mentor junior staff members to document workflows • Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes • Perform a major role in complex software upgrade initiatives • Lead small to medium complexity new software installations and enhancement requests • Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables • Continually identity opportunities for functional and stability improvement in applications • Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions • Anticipate and resolve system problems • Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences • Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records

Requirements

• BACHELOR'S DEGREE IN RELATED FIELD: COMPUTER SCIENCE, INFORMATION SYSTEMS OR A DIRECTLY RELATED FIELD OF ENGINEERING • Certification in relevant applications Preferred • Five or more years of progressively responsible and directly related work experience Required • Prefer experience with 2 major implementations or upgrades Preferred