Customer Service Support Representative, Spanish Speaking

10 hours ago

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Sun Life

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10,000+

Description

• The Customer Service Support Representative I position interacts with customers to provide and process information in response to inquiries. • Must project a professional image and provide superior service via various contact channels. • Responds to inquiries in a courteous manner and researches assistance requested. • Educates customers on eligibility, benefits, and claims payment. • Thoroughly document all customer interactions and route inquiries appropriately. • Contributes to the organization by suggesting service delivery improvements.

Requirements

• High School Diploma or Equivalent. • 2 years of experience in a high-volume customer service environment. • Dental terminology knowledge and group health insurance experience a plus. • Proven professional verbal and written communication skills. • Ability to efficiently operate a computer and knowledge of Microsoft Office applications. • Strong organizational skills and attention to detail. • Ability to work independently and with a team. • Ability to learn quickly and adapt to a fast-paced production environment. • Cooperative, professional, and effective interaction skills with co-workers and visitors. • Critical thinking and problem-solving skills. • Ability to tolerate repetitive work without compromising accuracy and service levels. • Required to attend additional training as requested.

Benefits

• Excellent benefits and wellness programs to support mental, physical, and financial well-being. • Generous vacation and sick time, market-leading family and parental leave. • Partially-paid sabbatical program and various medical plans. • Company paid life and AD&D insurance, disability programs, and more. • Retirement and stock purchase programs including 401(k) plan with employer-paid match.