Customer Success - Communication and Insight Analyst

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Super.com

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Hotel Booking • Travel Bookings • Artificial Intelligence • Fintech • Ecommerce

201 - 500

Description

• About Super.com • We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. • We care about our people and take career progression seriously. • As part of the Customer Success Team, you will play a key role in ensuring clear and consistent customer communication while supporting data analytics initiatives. • Join us as a Customer Experience Optimization Specialist, where you’ll have an exciting, pivotal role in improving the overall customer journey and experience at Super.com.

Requirements

• A degree in a relevant field such as Data Analytics, Marketing, Communications, Business, or a related area. • Exceptional written communication skills, focusing on creating clear, engaging, and consistent content across all customer communication channels. • An eye for detail and the ability to manage and organize communication channels such as FAQs and chat scripts with the ability to adapt your writing style to match the company’s tone of voice while ensuring clarity and customer engagement. • Experience with survey design and analysis, especially related to customer satisfaction metrics. Strong analytical skills, with the ability to interpret data and offer insights • Proficiency in CRM software and data analytics tools (e.g., Excel, Google Analytics, Looker). • Ability to interpret dashboards, create reports, and develop presentations to communicate performance insights effectively.

Benefits

• Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets • We are remote first – you have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms • Other perks include: unlimited PTO, recharge days, travel discounts on Super Travel, Weekly UberEats credit. • We welcome new family additions with generous parental leave and a flexible return-to-work plan • This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits