Senior Customer Success Manager

November 9

Apply Now

Receive Emails with Similar Jobs

Supermetrics

WebsiteLinkedInAll Job Openings

Marketing reporting • Marketing analytics • Reporting automation • ETL • Dashboards

201 - 500

💰 Series B on 2020-08

Description

• Manage a client portfolio of Australia’s largest brands and agency groups • Help our customers to achieve their desired outcomes and solve their challenges • Be a part of a world-class Customer Success organisation of close to 30 professionals across North America, EMEA, and JAPAC • Ownership and responsibility to maintain and grow your portfolio of 50+ customers from mostly JAPAC countries • Responsibility for the onboarding, adoption, renewals, growth and advocacy of your customers • Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world class solutions and consultation to your customers needs • Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications

Requirements

• 5+ years of relevant experience in customer success or similar customer centric positions • SaaS, Agency, or Martech experience • Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done. • A proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed. • Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers. • A humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and, ultimately, achieve your goals! • Excellent English skills are a must, as it's both our internal working language and the language that you’ll mainly use when communicating with your customers.

Benefits

• Competitive compensation package, including equity • Excellent work equipment • Health care benefit and leisure time insurance • Various external trainings to support your career development • Sports and wellbeing allowance