Client Service Field Representative
5 days ago
Description
• Provide on-site representation and administration of the Loan Risk Management Program • Interacts with key financial institution staff members to ensure efficient operation • Resolves inbound and makes outbound service calls regarding collateral protection insurance coverage • Handles complex calls with minimal assistance from Service Center personnel • Performs time-sensitive account maintenance before and after account processing cycles • Enters updates to pertinent insurance data in a timely manner • Coordinates with SWBC Claims Department to initiate the claims process
Requirements
• Bachelor’s Degree in Business, Management, Communications, Marketing, related field or equivalent experience • Experience regarding in-bound, out-bound, call center, telemarketing, customer service, or related knowledge preferred • Experience in a banking environment preferred • Excellent interpersonal, organizational and telephone etiquette skills • Excellent communication skills (both written and oral) • Working knowledge of personal computers to include MS Word, Excel and Internet • Working knowledge of general office equipment such as fax machines, scanners, and copy machines • Self-starter and work independently under minimal supervision • Able to type 30 wpm accurately • Able to lift and carry 10-20 lbs. of documents and other records • Able to travel locally by car
Benefits
• Competitive overall compensation package • Work/Life balance • Employee engagement activities and recognition awards • Years of Service awards • Career enhancement and growth opportunities • Leadership Academy and Mentor Program • Continuing education and career certifications • Variety of healthcare coverage options • Traditional and Roth 401(k) retirement plans • Lucrative Wellness Program
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