ServiceNow AI Architect

Job not on LinkedIn

🕒 October 29

🌐 Switzerland, Germany, +4 more countries – Remote

🇨🇭 Switzerland – Remote 🇩🇪 Germany – Remote 🇫🇷 France – Remote 🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SwissPeak Partners

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

SwissPeak Partners is a senior-led recruitment and staffing firm headquartered in Zug, Switzerland, specializing in technology recruitment for the banking sector. They provide end-to-end hiring services to companies across Switzerland and Europe, including permanent hiring, project solutions, nearshoring & outsourcing, and career consulting for candidates. The firm positions itself as a partner for building teams that perform, stay and grow, and cites metrics such as 100+ clients, 97% repeat business, and coverage of 9+ disciplines.

📋 Description

• Design and develop innovative ServiceNow and AI solutions • Lead the architecture, implementation and further development of AI-powered solutions and AI agents • Develop intelligent AI agents that interact with and support customers • Apply customer and business expertise to develop effective customer-facing AI solutions • Translate complex business and customer requirements into scalable technical and AI-driven solutions • Work with modern AI technologies, Large Language Models and agent-based solutions • Design innovative solutions across customer service, CRM and customer experience environments • Collaborate with customers, business stakeholders and technical teams • Contribute to complex AI, automation and digital transformation projects • Act as a trusted advisor and support customers throughout the project lifecycle

🎯 Requirements

• Several years of experience working with ServiceNow • Experience with Artificial Intelligence, Generative AI or AI-powered solutions • Experience developing or working with AI agents or agentic AI • Experience with technologies such as Claude, Claude 4 or similar AI technologies • Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant • Strong understanding of customer processes, CRM, customer service or customer experience • Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial • Experience designing and implementing complex and scalable platform solutions • Ability to understand customer requirements and translate them into effective technical and AI-driven solutions • Strong consulting, communication and stakeholder management skills • Experience working with complex customer or international environments would be an advantage • German and English, or French and English

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