ServiceNow CRM Architect

🕒 October 29

🌐 Switzerland, Germany, +4 more countries – Remote

🇨🇭 Switzerland – Remote 🇩🇪 Germany – Remote 🇫🇷 France – Remote 🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SwissPeak Partners

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

SwissPeak Partners is a senior-led recruitment and staffing firm headquartered in Zug, Switzerland, specializing in technology recruitment for the banking sector. They provide end-to-end hiring services to companies across Switzerland and Europe, including permanent hiring, project solutions, nearshoring & outsourcing, and career consulting for candidates. The firm positions itself as a partner for building teams that perform, stay and grow, and cites metrics such as 100+ clients, 97% repeat business, and coverage of 9+ disciplines.

📋 Description

• Design and develop ServiceNow CRM solutions and architectures • Lead the architecture, implementation and further development of ServiceNow CRM platforms • Advise customers on optimising and digitalising customer processes and customer experience • Translate complex business and customer requirements into scalable technical solutions • Design innovative solutions across CRM and customer service environments • Work closely with customers, business stakeholders and technical teams • Contribute expertise to complex customer transformation and digitalisation projects • Act as a trusted advisor and support customers throughout the project lifecycle

🎯 Requirements

• Several years of experience working with ServiceNow • Strong experience in ServiceNow CRM, Customer Service Management or other customer-focused ServiceNow solutions • Experience as a ServiceNow Architect, Technical Architect, Solution Architect or Senior Consultant • Strong understanding of CRM processes, customer journeys and customer experience • Experience designing and implementing complex and scalable platform solutions • Ability to understand customer requirements and translate them into effective technical solutions • Strong consulting, communication and stakeholder management skills • Experience working with complex customer or international environments would be an advantage • German and English, or French and English

🏖️ Benefits

• Fully remote working model • Permanent employment option • Contracting / freelance opportunities

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