Technical Writer
Yesterday
Description
• Write customer-facing documentation including overviews, how-to guides, user guides, and reference material for the KB • Create articles, images, infographics, technical white papers, videos, solutions documents, product communication, release notes, UI text, PDFs, customer journey, screen caps, and related content to support objectives • Organize existing documentation, identify and fill documentation gaps • Help keep document roadmap aligned with product and engineering roadmaps • Participate in product discovery / UAT to get a head-start on documentation, help ensure consistent terminology, and suggest UI-text improvements • Build a demand-driven feedback loop with customer service and customer success to create and improve documentation • Edit, clarify, and enhance documentation written by others • Become a product “power-user” to anticipate customer questions before they ask • Evaluate competitor documentation to benchmark quality and identify documentation opportunities
Requirements
• Bachelor's degree in a relevant field, or equivalent practical experience • 3 years experience at a tech company creating technical documentation for a wide variety of audiences • Ability to understand privacy, security, and encryption subject matter at a technical level • Ability to understand source code • Experience writing for the web • Solid HTML, CSS, and JavaScript skills • Graphic editing skills a bonus • Ability to effectively utilize modern tooling in the context of content creation • Ability to define objectives, measure success, and constantly iterate based on results • Ability to output quality content at a high velocity: 4-6 articles per week
Benefits
• Generous wellness program to keep your work-life balance in check • Best in the class health benefits • Paid vacation with carry-over • Flexible work schedule • Remote Work from Home
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