Director of Platforms and Infrastructure

October 18

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Description

• The Director of Platforms & Infrastructure is responsible for managing our IT, Platforms & Infrastructure, and Engineering team members. • The Director is also responsible for working with our business stakeholders to identify and implement technical solutions to solve unique business problems through systems integration, automation, and custom software development. • This role reports to the Vice President of Operations and will manage a team of approximately 7-10 direct reports. • Be the lead technical architect and primary technical resource for the team. • Work in an Agile environment with key stakeholders to drive strategic projects. • Understand key business processes and recommend solutions to automate and improve customer experiences for our students and internal stakeholders. • Actively participate and contribute to refining our solution delivery methodologies through team collaboration. • Set scope, objectives, deliverables, and timelines for projects in collaboration with Subject Matter Experts and Business Stakeholders. • Provide ongoing maintenance and support for existing technical solutions and business process automations. • Ensure consistent documentation of systems, processes, and solutions developed and/or managed by the IT, Platforms & Infrastructure, and Engineering team members. • Provide leadership for and participate in the activities of the IT team.

Requirements

• Strong intrapersonal skills • Demonstrated experience in learning new technologies • 3+ Years experience coaching, mentoring, and leading development teams • Strong written and verbal communication skills • Capable and comfortable working independently, but equally comfortable participating with others on the team as needed • 5+ Years experience providing customer service • General system administration, preferably administering a CRM like Zoho or Salesforce • 5+ Years Experience Working experience developing, maintaining, and supporting workflows, forms, and system integrations using CRM products, preferably Zoho CRM and/or Salesforce • Experience working with version control systems, preferably Git • 3+ Years experience Working with relational databases • Writing software using C#, Java, Node JS, Ruby, Python, or comparable programming language • Architecting and implementing low/no-code solutions • Developing, maintaining, and supporting complex low-code solutions, preferably Zapier, Google App Scripts, Google Forms, and Azure Functions • Cloud infrastructure management, preferably with Azure and/or AWS • Application containerization • Application monitoring and alerting • Data backup and recovery processes • Eliciting requirements and testing • Interacting with REST APIs via HTTP requests • Using SQL • Willing to occasionally travel to campus locations and for occasional seminars and events • Experience working with Zoho APIs (particularly CRM) • Experience writing shell scripts with a language like Bash • Experience administrating cloud servers on services such as AWS EC2 • An understanding of database design • A functional understanding of HTML/CSS/Javascript for front-end development • Experience working with Google APIs (particularly Sheets) • 3+ Years experience architecting and developing Azure solutions • 1+ Year experience working with Azure Data Factory • 1+ Year scrum master experience

Benefits

• Eligible employees may receive a bonus. • Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.