VoIP Implementation Engineer

12 hours ago

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Tekmetric

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Multi-Shop / Franchise Management • Auto Repair Software • Mechanic Software • Digital Vehicle Inspections • Auto Repair Labor Guides

51 - 200 employees

💰 Venture Round on 2022-03

Description

• Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. • We’re looking for hungry candidates to help us strengthen our industry-leading team. • We’re building our software to be more intuitive, integrations that make our customers’ lives easier, and processes to make our organization run more smoothly. • Supporting customers on our flagship VoIP solution, with everything from implementation and setup, to ongoing support needs. • Working with our Product and Engineering teams to improve our VoIP product. • Working with our Customer Success team to ensure a smooth onboarding process for new customers signing up for our VoIP product. • Creating + updating internal documentation on the VoIP product.

Requirements

• 2+ years of experience implementing VoIP and/or PBX systems for small businesses • You are a driven individual with a passion for helping people. • You have experience implementing + supporting VoIP setups for local businesses. • You're comfortable teaching phone concepts to non-tech savvy users who may be unfamiliar with VoIP phone systems. • You have familiarity with VoIP protocols such as SIP, and experience working with PBX systems. • You're a self-starter that operates well in ambiguity, and can take high-level direction and run with it. • You have a customer-first attitude, and are energized by seeing customers succeed • Bonus: Experience or affinity for the automotive industry is a plus BUT not required.

Benefits

• Flexible and remote work opportunities • Generous PTO • Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones • Excellent Medical, Dental, Vision and Prescription Drug Coverage • 401(k) Retirement Savings Plan with a 6% Match • Employer covered STD, LTD, Life and AD&D Insurance Programs • Up to $60 monthly for wellness expenses and activities • Education Assistance- includes undergraduate/graduate courses and continuing education