Customer Service Representative, Mandarin

🕒 January 29

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• CSS represents the brand, the culture, and the values of the client • Your attitude and how you behave will determine how our client is perceived by its customers • It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times • Customer concerns must be handled positively and professionally • Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers • Support customers to place online orders with the client. • Provide timely support to customers through available communication channels (inbound phone calls and email). • Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. • Identify and escalate priority issues through appropriate channels as and when necessary. • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. • Maintains and improves quality of service by sharing suggestions and recommendations. • Keeps job knowledge and skills up to date by attending training and continuously learning. • Meets all key performance indicators set by the company and client. • Adheres to the policies and procedures set by the company and client.

🎯 Requirements

• Bachelor’s Degree or at least Diploma or equivalent in any discipline. • Must have B2 level English Language and Mandarin proficiency (reading, writing, speaking and aural comprehension). • Minimum of 6 months work experience in customer support in any industry. • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. • Call centre experience is not a ‘must’ but would be a distinct advantage. • Customer Service orientation. • Customer Results/Solutions focussed. • Customer Expectations Management. • Active Listening Skills. • Ability to handle queries and objections in a professional manner. • Passionate about communication and interacting with people is key to success in this role. • Able to receive continuous feedback and work in a fast-paced working environment. • Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement. • Emotional intelligence and ability to stay calm when customers are stressed or annoyed. • Good reasoning and analytical skills. • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations. • Must be able to speak, read and write in Mandarin • Minimum typing speed of 40wpm with a 90% accuracy score. • Computer literate and fully conversant in Microsoft Windows and Microsoft Office

🏖️ Benefits

• N/A