Customer Service Representative, Vietnamese

🕒 February 12

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner • Provide accurate information about products, services, orders, or general support requests • Resolve customer issues and complaints while ensuring high customer satisfaction • Update and maintain customer records in the system • Follow company procedures, quality standards, and service guidelines • Escalate complex or unresolved cases to the appropriate team

🎯 Requirements

• Native Vietnamese • Minimum Bachelor Degree or Diploma qualification • English level: B2 (Upper-intermediate) • Strong communication and interpersonal skills • Customer-oriented with good problem-solving ability • Basic computer skills and typing ability • Willing to work shifts, weekends, or public holidays if required • Previous experience in Customer Service / Call Center / BPO is an advantage • Experience handling inbound support is a plus

🏖️ Benefits

• Flexible work arrangements • Professional development