Travel Consultant, Trilingual Speaker

November 8

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Ten Lifestyle Group

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Lifestyle concierge • Lifestyle Management • Corporate Membership • Private Membership • Travel

1001 - 5000

Description

• To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese-speaking Virtual Travel Consultant in the area of Lifestyle Management. • A Travel Consultant who loves working in the travel industry. • The person your friends always turn to for suggestions on their holiday destinations. • Always ‘in the know’ about all the new luxury hotels, cruises and best places to visit on holiday. • Someone who thrives in a fast paced and fun working environment. • Your primary role is to fulfill leisure travel requests on behalf of our members, including scheduled, no frills and chartered flight only requests from our global membership network, with a high volume of first and business class requests. • Your exceptional customer service skills, commercial judgement, skillful use of the our job management system and GDS booking technology (preferably Amadeus), and passion for travel will deliver superb member satisfaction and repeat usage of Ten concierge for travel and other services offered by the business. • At Ten our goal is simple, to become the most trusted service business in the world. • We are a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees.

Requirements

• Demonstrated experience in a dedicated Cruise ship sales, role in a travel agency, tour operator or concierge business. • Experience working as a Cruise Specialist within a Travel Agency. • Demonstrated experience in a dedicated flight sales role in a travel agency, tour operator or concierge business. • Experience working as a Cruise Specialist would be an advantage. • Hands-on experience in one or more GDS systems, ideally Amadeus, including complex multi-sector and round the world routing departing from all major global hubs. • A knowledge of and enthusiasm for a wide range of leisure and city destinations and types of travel. • Proven success in putting together luxury holidays for affluent clients. • Superb attention to detail especially when working under pressure. • Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills. • The ability to multitask and handle several projects at the same time. • High adaptability to a dynamic changing environment. • Self-motivation, committed and possess initiative & drive in the job. • Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times. • English/Mandarin/Cantonese - written and spoken. • Attention to detail and able to work independently. • Strong team player with good interpersonal and communication skill.

Benefits

• Our people are at the heart of the business and we have a culture of recognition and reward. • A competitive salary depending on experience, plus performance-based bonus. • Remote work arrangement (T&Cs - within Malaysian borders) • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. • Extra Rewards. Lucrative Ten Loyalty Rewards program. • Remote Working Holidays - possibilities to Travel and Work! • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would! • Be part of our global, dynamic, and inclusive Team, with diversity at its core. • Genuine career opportunities within a dynamic and international company. • Annual Internet Allowance: MYR 2,400 • Health & Life Insurance