Teramind
Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology
Technical Customer Support Specialist
December 14
Teramind
Activity Monitoring • Audit and Forensics • Business Intelligence (BI) Reports • Compliance Management • DLP Technology
Description
• Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform. • Join our team of innovators who are redefining insider risk management through cutting edge technology. • More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company data. • As a global team, Teramind embraces an inclusive and flexible work environment and team culture. • We win together, learn from each other and respect each other while delivering best-in-class security solutions. • Teramind is currently seeking a Customer Support Specialist to join our Support team and provide timely, empathetic help. • The Customer Support Specialist will be responsible for maintaining positive customer relations and satisfaction. • The CSS operates at the intersection of product functionality and plays an integral role in maintaining our top-level product experience standard. • This person will be the first line of contact through chat/email with our customers during their shift- Wednesday to Sunday from 9AM to 5PM EST (USA)
Requirements
• Minimum 2 years of relevant experience as technical support/support engineer/customer support or in a similar role • Ability to navigate comfortably in Linux, Windows, and MacOS. • Good knowledge of working with ticketing systems • Basic knowledge of SQL (PostgreSQL) • Basic knowledge of servers • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills in English. • Strong interpersonal skills and ability to work with customers & cross-functional teams. • Has strong reading comprehension and attention to detail. • Has customer service experience and familiarity with ticketing systems or other written customer interactions. • Ability to translate intricate technical details to simple, understandable terms. • Nice to have: ITIL methodology, Agile methodology, Development skills, Basic understanding of B2B SaaS products, IT security
Benefits
• This is a remote job. Work from anywhere! • We’re a global, distributed team looking for the finest talent. We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams. • At Teramind, we’re a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated. • Competitive salary with a focus on a global market • Career-growth opportunities • Flexible Time Off and Paid Time Off benefits • Ongoing training and development opportunities
Apply Now