Head of Production Support

Yesterday

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Description

β€’ Lead first touch resolution, automation, and shift-left practice for production environments. β€’ Define and implement leading and lagging performance indicators. β€’ Assess and drive maturity with infrastructure and application support. β€’ Manage department operational and strategic planning. β€’ Guide investment decisions balancing operational demands with strategic vision. β€’ Implement operations management practice based on data. β€’ Drive communication standards across the organization. β€’ Ensure a comprehensive knowledge base for stakeholders.

Requirements

β€’ Minimum 15 years relevant technology architecture, development, and operations management experience. β€’ Minimum 10 years leadership experience in front-line and middle management. β€’ Familiar with Agile methodologies and Service Management. β€’ Experience managing labor budgets of $10MM or more. β€’ Good understanding of on-prem and cloud platforms. β€’ Knowledge of Medicare and CMS requirements preferred. β€’ Experience with TriZetto products is a plus.

Benefits

β€’ Comprehensive range of health-related benefits including medical, vision, and dental. β€’ Well-being and behavioral health programs. β€’ 401(k) with company match. β€’ Company paid life insurance. β€’ Tuition reimbursement. β€’ Minimum of 18 days of paid time off per year and paid holidays.

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