TransUnion
credit and information management • big data • information technology • lending data • identity
Bilingual Voice Agent, Remote
December 13
TransUnion
credit and information management • big data • information technology • lending data • identity
Description
• This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. • The Voice Operations Rep will support customers and consumers who use T&E services. • Must work U.S. business hours in support of U.S. customers and consumers. • Must be open to weekend shifts during U.S. business hours.
Requirements
• 1-3 years of experience in an operations job role, including inbound voice customer care/support. • Highest level of formal schooling for the specific region (High School Diploma). • Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English. • Moderate skills in Microsoft applications. • Must be self-motivated and a self-starter. • Demonstrate attention to detail in all work completed. • Proactively works to improve knowledge and adherence to company processes and procedures. • Collaborates well with others in a team-oriented work environment. • Adapts well to change and can adjust priorities as needed. • Displays time management skills.
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