Onboarding Consultant

2 days ago

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Trella Health

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Health Care • Data Analytics • Big Data • Operational Efficiencies • Home Health

51 - 200

Description

• At Trella Health, empowering meaningful change in healthcare. • Join as an Onboarding Consultant, ensuring a seamless customer onboarding experience. • Act as the primary contact, deliver high-touch service, track success, and lead onboarding process.

Requirements

• 3+ years of experience in a customer-facing role, with a background in healthcare, health tech, or medical claims data; experience working with healthcare providers or organizations is preferred. • Excellent project management skills with a track record of managing multiple customer engagements simultaneously. Proven experience in managing complex customer projects, with strong organizational skills and attention to detail. • A track record of delivering high-quality customer experiences; ability to empathize with customer challenges and proactively solve issues. • Outstanding verbal and written communication skills; comfortable conducting virtual meetings, demos, and training sessions with both technical and non-technical stakeholders. • Ability to troubleshoot issues, manage customer expectations, and ensure that customers achieve key adoption milestones within the onboarding period. • Familiarity with data-driven solutions and healthcare analytics platforms, with the ability to guide customers through data configuration, analysis, and product utilization.

Benefits

• Health, Dental, Vision & Voluntary Benefits • Competitive Salary & Bonus Plans • 401k Retirement Savings • Unlimited PTO & 10 Paid Holidays • Flexible Work Hours • Equity Shares • Paid Leave Programs • Marketplace for discounted retail and entertainment