Revenue Lifecycle Manager – SaaS

🕒 May 28

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UENI Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

eCommerce • SaaS • Marketing

UENI Ltd is a company that specializes in building and launching websites and online stores for small businesses. They offer a comprehensive service including website creation, local SEO, and growth marketing to help businesses increase their online presence and generate more sales and leads. UENI provides an affordable alternative to expensive web agencies and complicated DIY platforms, delivering a professional, fully functional website in just 7 days. With a focus on customer satisfaction, they serve over 700,000 businesses across a wide range of industries, providing tools for e-commerce, booking management, and brand building.

📋 Description

• You will own the post-acquisition revenue journey. • Your obsession will be the economics of our customer lifecycle: maximizing Net Revenue Retention (NRR), smoothing out expansion paths, and hunting down churn before it happens. • Dig deep into the unit economics. • You’ll be responsible for tracking, analyzing, and improving NRR, GRR, LTV:CAC ratios, and expansion velocity. • Map out the entire post-sales customer journey. • Find the friction points where trial users drop off or expansion stalls, and design experiments to fix them. • Work cross-functionally with Product, Customer Success, and Marketing. • Help build, test, and iterate on our automated expansion triggers, renewal playbooks, and lifecycle email tracks.

🎯 Requirements

• 4+ years of direct experience in Revenue Operations, Growth Marketing, or Customer Success Operations within a B2B SaaS environment. • Deep understanding of SaaS metrics (MRR/ARR, NRR, GRR, Churn, LTV, CAC). • Hands-on experience with modern SaaS tooling (e.g., HubSpot/Salesforce, Stripe, Mixpanel/Amplitude, ChurnZero/Gainsight, or similar stacks). • Proven track record of measurably improving retention or expansion revenue. • Zero enterprise baggage: We move fast, experiment constantly, and pivot when necessary. • Ideally, you have experience working with US small business customers.

🏖️ Benefits

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