Support Specialist

May 30, 2023

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UltraLinQ Healthcare Solutions

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Medical Imaging • Cloud-based solutions • Software as a Service • Imaging Workflow • PACS

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Description

• Apply technical expertise to quickly resolve both simple and complex problems. • Troubleshoot technical problems with clients by phone and via Zendesk. • Create FAQs or other documentation for problem solving. • Collaborate with the team to document and/or resolve product issues. • Maintain excellent customer communication and follow up throughout the troubleshooting process. • Provide detailed documentation of reported product issues and resolutions. • Deliver constructive product feedback as it is received from customers. • Suggest ways in which UltraLinq can improve the overall customer experience. • Work remotely for the most part with 1 to 2 weekly in-office days in Long Island City office location.

Requirements

• Minimum 1 year experience in a customer-facing telephone support role • Work or education related experience which required the ability to think critically in order to solve problems • A help desk, healthcare information technology or medical background (or a related field of study) is a plus. • Experience as a server or in a high-volume retail position is also a plus. • Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation. • Outstanding verbal and written customer-facing communication skills. • Demonstrated aptitude for troubleshooting and diagnosing technical problems. • Must be customer-oriented and provide exceptional customer service to clients. • Strong attention to detail, time management, and organizational ability.

Benefits

• Health insurance offerings • 401K offerings • Pre-tax commuter benefits • Flexible vacation policy • Vacation Incentive • Competitive base salary and commission structure for Sales roles