Cloud Engagement Consultant

🕒 May 2

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Serve as the primary point of contact for all Cloud-related questions, ensuring timely, accurate responses in collaboration with Cloud Operations. • Manage communication around Cloud service requests, providing stakeholders with timely updates, tracking progress, and ensuring visibility of SLAs and delivery milestones. • Enable clear communication across internal and external stakeholders, ensuring effective, responsive, and transparent engagement. • Continuously update and refine the AI-driven knowledge repository, addressing content gaps and improving relevance, accessibility, and discoverability. • Optimize search functionality and ensure content can be easily found and applied by users. • Maintain compliance and security standards across all documentation and communication, especially regarding sensitive or regulated information. • Create and maintain high-quality, consistent materials, including communications, the service catalog, and other user-facing tools, to enhance clarity, alignment, and overall stakeholder engagement. • Produce clear, user-friendly manuals, guides, and training content tailored for different user groups. • Collect insights from stakeholders to inform continuous improvements in communication, knowledge content, and engagement tools. • Assist in training initiatives that promote best practices and help users adopt new tools, processes, and features. • Stay informed on relevant technologies, services, and organizational practices to ensure accurate, timely, and value-driven support and engagement. • Take an active role in Cloud Hub initiatives, collaborating on Cloud engagement activities, delivering content, and ensuring smooth execution of projects and programs.

🎯 Requirements

• Bachelor’s degree in IT, Computer Science, or related field • 3+ years of Cloud or IT service experience • Solid understanding of Cloud platforms (Azure, AWS) and related compliance/security standards • Strong communication and stakeholder management skills across technical and non-technical teams • Experience with knowledge base management, documentation, and ITSM tools (e.g., ServiceNow) • Organized, proactive, and flexible to support a global 24/7 environment.

🏖️ Benefits

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact • balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits • growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work • talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry • a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme • a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.