Senior Customer Success Manager

14 hours ago

Apply Now

Receive Emails with Similar Jobs

UpGuard

WebsiteLinkedInAll Job Openings

IT Management • Cyber Insurance • Third Party Risk • Cyber Resilience • Cyber Risk

51 - 200

Description

•UpGuard’s mission is to protect the world’s data. •We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. •Organizations leverage our security expertise and software to automate previously laborious processes. •We aim to help our customers thrive throughout their journeys with UpGuard.

Requirements

•4+ years' experience in customer success, and account management working with or for enterprise organizations. •Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels. •Experience with supporting, building & maintaining customer relationships. •Highly organized with the ability to update existing documentation and document new processes. •Proven success in owning growth and revenue for a book of business including the end-to-end renewal process. •An understanding of cyber risk management or risk management frameworks. •Experience navigating large and complex organizations to multithread and uncover opportunities for expansion. •High level of proficiency in the English language, both written and spoken. •The ability to work cross-functionally with many internal groups and be a team player. •Can translate complex ideas to a variety of audiences. •Ability to work with multiple teams, stakeholders, and subsidiaries within an organization. •High energy and a willingness to learn. •Self-motivated, independent, and organized.

Benefits

•Health, dental, and vision insurance •401k •monthly wellness and grocery subsidies •WFH set-up allowance •generous learning and development budget