Customer Support Specialist

Yesterday

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💰 Venture Round on 2018-12

Description

• About the role • The Customer Experience team plays an irreplaceable role in our success as a company, representing our customer internally. • As a small team growing at a fast pace, we’re at an exciting stage. • Looking for freelance/part-time Customer Support/Service Specialists to join us. • You’ll work on all customer service tasks and initiatives for students, parents, teachers and schools. • Supporting a wider team of 50 tutors to deliver the best possible learning experience. • The goal is to provide a life-changing impact on the educational achievements of our students. • This role offers excellent foundation for rapid career growth, paving the way for future roles. • You care about our mission of effective education and having a tangible impact. • This fully remote, freelance role allows you to manage your hours flexibly.

Requirements

• Outstanding communication skills, both written and spoken • Strong empathy and active listening skills • Comfortable managing escalations and high-pressure scenarios • Highly analytical with strong problem-solving abilities • Ability to learn and master customer-facing tools and systems • Exceptional organisational and time management skills • Self-motivated with a proactive approach to challenges • Team player with a collaborative mindset • Preferred but not essential: Experience in customer-facing, technical support, education, or operations roles, or exposure to scaling companies during periods of growth.