Technical Support Analyst – SQL

🕒 May 12

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Varicent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🤖 Artificial Intelligence

💸 Finance

SaaS • Artificial Intelligence • Finance

Varicent is a leading provider of sales performance management and incentive compensation solutions. The company empowers organizations to drive revenue growth through optimized sales plans, incentive strategies, and data insights. By leveraging artificial intelligence, Varicent enhances decision-making and offers integrated solutions tailored for industries such as financial services, telecommunications, and media. Their platform supports dynamic sales planning, system integrations, and provides essential resources to manage sales performance effectively. Varicent is committed to protecting customer data and fostering growth with a strong focus on technology and strategy.

📋 Description

• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on call rotation.

🎯 Requirements

• 2+ Years of relevant technical experience. • Proven experience working with SaaS platforms (mandatory). • Familiar with relational databases concepts, both basic administration and SQL scripting. • Familiar with client server architecture. • Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience. • Sharing best practices for the utilization and deployment of Varicent products. • Help customers maximize their product’s business value. • Troubleshooting experience for web-based applications. • CEFR B2 level English proficiency or higher is required. • Ability to work and collaborate effectively in cross-functional teams.

🏖️ Benefits

• Market Leading Compensation Package. • Wellness Programs to Support Health and Wellbeing. • Working with the latest tools and technologies in a fast-paced environment. • Remote Work Flexibility. • Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance. • Annual Time Off: Time off is provided in accordance with applicable legislative requirements. • Global Connected Culture: Hubs in Romania, UK, US, Canada. • Dynamic Work Culture: Thrive in our innovative and multicultural environment. • Grow with Us: Continuous development opportunities.