Social Media Agent

5 days ago

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Varo Bank

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We're on a mission to bring financial inclusion and opportunity to all.

Mobile Banking • User Interface • Financial Services • Risk Management • Design Research

501 - 1000

Description

• Attending to all customer/non-customer queries, concerns, and comments posted to the company's social media platforms in a timely manner • Reviewing all social media posts for accuracy and ensuring inappropriate content is removed • Working with the marketing and servicing teams to develop comprehensive social media response strategies • Maintaining a working knowledge of company products to effectively communicate with customers • Creating and maintaining strong relationships with different lines of business • Staying informed on social media trends, innovations, and changes.

Requirements

• Ability to work 1 Weekend day per shift: Tuesday-Saturday or Sunday-Thursday (8:00am - 4:30pm) • An associate's degree in social media management, marketing, or a related field would be beneficial • A minimum of 2 years' experience as a social media agent, customer service agent, or a similar role • Excellent knowledge of social media best practices • Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, Reddit, App Stores and more • Working knowledge of social media tools • Solid customer service skills • Good communication and interpersonal skills • Ability to work independently in a fast-paced environment.