Support Consultant

2 days ago

Apply Now

Receive Emails with Similar Jobs

Veracross

WebsiteLinkedInAll Job Openings

Unify your school with Veracross, a fully integrated, 100% web-based Student Information System.

EdTech • School Information Systems (SIS) • Student Health Records (SHR)

51 - 200

Description

• Company Description • Veracross provides SaaS-based School Information Systems (SIS) for independent K-12 schools. • We are a growing community of 350 employees in the US, UK and Australia. • Role Summary • Support Consultants provide advanced technical product support and consulting to customers. • Level II Support Consultants resolve escalated technical issues and guide customers on best practices. • This position requires advanced analytical, problem-solving, and consulting skills.

Requirements

• Bachelor’s Degree or equivalent customer service or technical support experience • 3+ years experience working in client support in the software industry with SaaS experience preferred • Advanced-level technical and school-use knowledge of multiple Veracross product areas. • Direct experience in technical support troubleshooting or consulting with demonstrated high client satisfaction. • Direct experience engaging with customers through remote work technologies including meeting applications, screen sharing, etc. • Demonstrated excellent written and verbal communication skills, able to communicate technical details to people with a varying range of technical abilities • Demonstrated ability to operate independently with minimal guidance while performing your duties • Experience documenting generalized technical solutions for customer consumption via a knowledge base • Experience working within a collaborative team environment and contributing to positive company culture • Industry knowledge of the K-12 private school sector and other education SaaS products a plus

Benefits

• 3 weeks of vacation per year • 14 paid holidays per year (including the week off between Christmas and New Year's Eve) • 56 Hours of paid sick leave annually • Top tier benefits - • Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed) • Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits