Customer Success Manager

4 hours ago

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Wing Assistant

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Internet • Personal Assistance • Virtual Assistance • Data Entry • Spreadsheet Management

501 - 1000

💰 $2.1M Seed Round on 2022-03

Description

• Wing is on the exciting mission of redefining the future of work for companies across the world. • We are looking to be the one-stop shop for companies to build world-class teams and place operations on autopilot. • The Customer Success Manager acts as a trusted consultant for customers and ensures their success with our software and service. • The end goal is to increase value, retention, customer satisfaction, and revenue through expanded use of the Wing platform. • Become the primary contact post-sales, conducting thorough customer onboarding and education processes. • Manage the relationship between virtual assistants and assigned clients. • Understand Wing’s offerings and communicate them clearly to customers

Requirements

• A Bachelor’s degree or higher • Excellent written and spoken English communication skills • At least a year of experience in client relationship management AND/OR project management is a MUST • Experience with process implementation is preferrable but not required • Comfortable with Mac, Windows, Chrome, iOS, Android, and video call communication tools (Zoom, Google Meet, etc) • Understanding of online software (SaaS) services and/or technology-based solutions • Understanding of goal development and implementation • Positive attitude with the desire to contribute to the success of the company and the ability to remain professional while under pressure with customers • Ability to use a variety of styles to persuade or negotiate appropriately • Exceptional interpersonal skills

Benefits

• People-focused company with a culture centered on community and personal growth • Performance Bonus • Ability to network with executives at one of the fastest-growing companies in the US • Opportunity to obtain knowledge about many industries simultaneously • Remote work-friendly • Avenues for rapid promotion & salary increases as the company scales • Paid training • Work from home