Team Manager - Enterprise Customer Success

11 hours ago

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Workiva

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Government Reporting • Internal Controls • Section 16 • SEDAR Reporting • SOX

1001 - 5000

💰 $689.3k Venture Round on 2014-10

Description

• Lead a dedicated team focused on delivering exceptional customer retention and growth outcomes. • Coach and mentor CSMs to excel in pivotal metrics such as onboarding, adoption, retention, satisfaction, and outcome management. • Provide constructive feedback and manage performance evaluations. • Engage closely with CSMs to accurately identify positive business outcomes and define success for every customer. • Act as the primary contact for escalated customer issues, leading efforts to prevent churn.

Requirements

• 8+ years of related experience in Customer Success, Customer Service, Account Management, or Sales • 3+ years of direct people management experience preferred, including supervisory experience of supervisor and/or individual contributors • Bachelor’s Degree: an advanced degree may be considered in lieu of professional experience • Management experience in a SaaS environment preferred • Exceptional customer-facing communication and interpersonal skills; adept at understanding and fulfilling customer needs • Strong problem-solving and analytical skills to drive valuable solutions and decisions • Strong time management, multitasking, and deadline-oriented approach to managing multiple projects simultaneously

Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match and comprehensive employee benefits package