Enterprise Customer Success Manager

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WorkRamp

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Learning Management System • Training Software • Onboarding • Sales Enablement • Learning and Development

51 - 200

💰 $40M Series C on 2022-03

Description

• At WorkRamp, we believe that the best companies grow through learning. • Hundreds of market leaders such as Unity, Lattice, and Reddit choose the Learning Cloud to power employee and customer learning. • Boost employee performance, grow revenue, and scale customer success with WorkRamp. • Enterprise Customer Success Managers at WorkRamp manage our largest and most complex customer accounts. • Build deep relationships with key stakeholders to drive adoption, expansion, and renewal. • This role requires strong executive presence, communication skills, and a deep understanding of the customer's business and industry. • From customer production adoption to Executive Business Reviews to owning customer renewals.

Requirements

• 5+ years of experience as an Enterprise Customer Success Manager and/or Account Manager, managing accounts from $100k-$500k ARR. • Vast experience owning full-cycle renewals from first presentations to negotiating payment terms • Possess executive presence to effectively influence and communicate with key decision-makers within our Enterprise customer tier • Experience identifying and qualifying customer growth opportunities and risk • Lead QBRs, EBRs & project manage WorkRamp-centric customer initiatives • Experience in SaaS, strong preference for early to mid-stage startups • Comfortable working with CxOs and managing a sales process • Strong coaching skills, technical aptitude, territory management skills, and attention to detail • Passion for the startup experience

Benefits

• Fully Remote - Work from anywhere in the US • Flexible Time Off & 13 company-wide holidays • Equity • Full healthcare coverage • 100% paid short-term & long-term disability insurance, plus life insurance • Stipend for remote work setup & DeskPass account • 401K • Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP) • Employee Resource Groups • Access to Well-Being Benefits including: One Medical, Gympass+, & Headspace