Observability - Log Management Engineer

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Worldpay

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Technology • Payment Systems • Alternative Payments • Risk Management • Currency Exchange

5001 - 10000

Description

• Join Worldpay as an Observability/Log Management Engineer. • Help design and implement monitoring solutions for critical systems. • Collaborate with cross-functional teams to enhance system reliability. • Monitor performance bottlenecks and automate incident response.

Requirements

• Several years of experience in IT Operations, with a focus on observability, and log management. • Solid understanding of observability concepts, including metrics, log aggregation, log management, OpenTelemetry concepts and best practices, traces, event management and alerting. • Hands-on experience with observability and monitoring tools (e.g., Splunk Enterprise, Splunk Cloud, Splunk Observability, OTEL agents, OTEL collectors, and OTEL gateways, Prometheus, Grafana, New Relic, Zabbix). • Strong understanding of log management best practices, including centralized logging, data retention, and privacy requirements. • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and managing cloud-based monitoring solutions. • Experience in designing and implementing system health dashboards, alerting mechanisms, and automated incident response processes. • Experience developing Splunk queries and dashboards using Splunk Search Processing Language (SPL). • Basic scripting skills (e.g., Python, Bash) for task automation and custom monitoring solutions. • Strong problem-solving skills and the ability to work under pressure in a fast-paced environment. • Excellent communication and collaboration skills, with the ability to work with cross-functional teams. • A bachelor's degree or greater in computer science, information technology, or a related field is preferred. • Knowledge of ITIL or similar frameworks for incident and problem management is a plus. • Exposure to DevOps principles and experience with CI/CD pipelines is a plus. • Experience in container monitoring and cloud-native architectures is a plus. • Technical certifications in cloud and virtualization technologies are highly valued.

Benefits

• A competitive salary and benefits. • Time to support charities and give back to your community. • Parental leave policy. • Global recognition platform. • Virgin Pulse access. • Global employee assistance program.