Customer Care Specialist

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Quench Water & Solar

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Description

• The remote Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve additional inquiries. • This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. • The Customer Care Specialist will address incoming calls, respond to customer inquiries, resolve complaints, and provide detailed information about products and services.

Requirements

• Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone) • Must be able to exhibit empathy and understanding over the phone and email • Must have a “customer-centric” attitude with an eagerness to provide world-class customer service • Ability to communicate clearly and professionally, both verbally and in written correspondence • Strong attention to detail. • Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc. • Process Compliance: Follows all documented processes & department policies to provide customer support • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus

Benefits

• Quench offers salary, commission, benefits, and incentive awards. • We are proud to be an Equal Opportunity Employer.