Customer Success Manager - Portuguese & Spanish

November 6

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Wrike

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project management • team collaboration • task management • work management • Gantt charts

1001 - 5000

💰 $15M Series B on 2015-05

Description

• You will be part of a North America Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving. • Proactively on-board new paying customers; understand their use cases and work processes in order to provide the best guidance on how to set up Wrike • Lead training for teams, showing off Wrike features and functionality and answering usage questions • Monitor your entire book of business and key account metrics to identify areas of opportunity and reach out to at-risk accounts to get them back on track • Use your consulting skills, technical knowledge, and influencing ability to help customers post-onboarding unlock most value from Wrike • Conduct Executive Business Reviews (EBRs) to assess progress against goals, assess opportunities for improvement, assess impact of Wrike on team productivity • Run periodic “health checks” of customers’ Wrike workspace to make sure they are using functionality optimally • Partner with our account management team to identify up-sell opportunities, references, and case studies • Advocate for customers in meetings with Product Managers; helping our PMs shape evolution of the product by bringing in voice of the customer

Requirements

• Bachelor’s degree plus 2-3 years of work experience in a customer-facing role • Fluent in Portuguese and English is a must, Spanish is a plus • Passionate about teaching/instilling knowledge in others/training • Willing to dive into technical details of a product to understand it thoroughly • Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience • Excellent organization, project management, and time management skills

Benefits

• Paid Time Off programs for Vacation, Holidays, and Volunteering • Medical, Dental, and Vision health insurance plans • Life insurance plan • Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents) • Employee Assistance Program