Solutions Consultant

October 29

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Zendesk

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Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000

💰 Grant on 2019-09

Description

• As a Presales Consultant at Zendesk, you'll be at the forefront of customer and employee experience (CX and EX) solutions, providing expert guidance to both our customers and prospects. • You'll become an industry authority, leveraging your knowledge to inspire confidence and drive success. • This role is a collaborative endeavor, where teamwork is paramount. • You'll be expected to challenge your colleagues to continuously improve and support each other's achievements. • The Partner Solutions Consultant is responsible for all technical, solution, and competitive aspects of Zendesk's partner sales cycle. • Must be partner relationship focused, sales focused, and technically savvy. • Take ownership of the prime technical relationship with partners to drive end customer happiness.

Requirements

• 2-3+ years of Mid Market/Enterprise software experience. • Experience mapping RFI/RFP requirements to software solutions. • Excellent interpersonal, communication, persuasion, presentation and writing skills. • Call Center Experience is desired (and a huge plus!) • Experience scoping, managing and executing customer pilots and Proof of Concepts. • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications. • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. • Outstanding solution scoping abilities, using our existing solution and influencing new product development. • Must be willing to work in a fast paced startup environment with multiple roles. • Bachelor’s degree or equivalent experience is a desirable; graduate degree is a plus. • Independent to recognise skill set gaps in partners and design and execute programs for solution sales enablement. • Must be willing to travel. • Obvious passion and people skills. • Previous consulting experience working with or for Systems Integrators in a sales context. • In-depth knowledge of Customer Service Software, ITSM, data warehousing, and business intelligence is desired. • Japanese (native level), English (business level) are required.