Zuora
Subscription Billing • Subscription Commerce • Subscription Finance • Subscriber Insights • Subscriber Analytics
1001 - 5000
💰 $400M Post-IPO Equity on 2022-03
Technical Account Manager
May 15
Zuora
Subscription Billing • Subscription Commerce • Subscription Finance • Subscriber Insights • Subscriber Analytics
1001 - 5000
💰 $400M Post-IPO Equity on 2022-03
Description
• The Solution Architect/Technical Account Manager will work with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution. • As a Solution Architect/Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products. Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. • As a Solution Architect/Technical Account Manager, you will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization. • If this sound like something you’d love to do, plus, you’d like to be the among the first to join our newest team in the region. • With no current presence in this region, the Costa Rica team will be pioneers in what is set to be the next great milestone in Zuora’s journey.
Requirements
• At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions • At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company. • 3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus. • Bachelor’s of Science in Computer Science or in Business preferred. • Code experience such as SQL, PLSQL or another programming language • Object oriented framework experience. • Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations. • Ability to review Zuora workflows and assist customers in troubleshooting these workflows. • Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. • Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation. • Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger. • Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment. • Experience managing tasks on multiple projects simultaneously.
Benefits
• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs • Medical, dental and vision insurance • Generous, flexible time off • Paid holidays, "wellness" days and company wide end of year break • 6 months fully paid parental leave • Learning & Development stipend • Opportunities to volunteer and give back, including charitable donation match • Free resources and support for your mental wellbeing
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