Enterprise Solutions Engineer

Yesterday

Apply Now

Receive Emails with Similar Jobs

Zyte

WebsiteLinkedInAll Job Openings

Web crawling • Web scraping • Scraping • Scrapy • Data Science

201 - 500 employees

Founded 2015

🔌 API

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $3M Debt Financing on 2021-12

Description

• At Zyte, work remotely and help enterprise customers achieve their goals with SaaS. • Join a globally distributed team focused on transforming web data collection. • Ensure customer success and troubleshoot issues proactively. • Communicate effectively to understand and improve customer experience. • Contribute to innovative product development and enhancements.

Requirements

• Onboard new enterprise SaaS customers and provide best practice technical advice on best utilisation of the platform. • Help the Sales & Customer Success Team review contract agreements up for renewal for existing customers to ensure these meet the needs of customers for the year ahead. • Proactively monitor Enterprise customers’ usage during trial periods, providing recommendations on additional tools, products or updates to how they are using the platform. • Work with Technical Support to manage customer issues that are not Product related (Bugs) and work to resolve for the customer. • Work with the CSMs as the Customer advocate for Escalated/At Risk Accounts with Technical Support and Product Team for Product related issues (Bugs / Features etc) • Working alongside the Sales team, talk with enterprise customers to quickly understand both their objectives and their tech stack; Provide recommendations for them to fix underlying issues in their tech stack and Tune & configure Zyte API to best suit each customers’ specific situation. • Take proactive measures to measurably improve enterprise customers’ ability to successfully use Zyte API without your intervention. This will involve different things, but it will likely include: • Improving internal troubleshooting / monitoring tools, documentation, etc for Zyte API; • Providing extended functionality via other products in the Zyte platform, or popular open source frameworks; • Liaise with other product teams within Zyte to ensure Zyte API is well integrated in the ways that best serve enterprise customers. • Be proactive in identifying product feature gaps and working with our Product teams on feature enhancements and providing customer candidates for beta programs. • Have excellent communication in both spoken and written English. • Excellent problem solving skills. • Experience with techniques and tools for crawling, extracting and processing web data. • Are comfortable taking ownership in business critical situations; you enjoy being the “go-to” person. • Take a logical, data-backed approach to prioritizing projects, and enjoy working with others that do the same. • Are naturally dissatisfied with inefficiencies and having to do the same thing more than once; you see ways to fix the underlying cause rather than only reacting to what’s in front of you. • Experience in python and javascript. • Experience in Google bigquery, Grafana or similar. • Experience with Scrapy and other web-scraping frameworks. • Previous customer facing experience. • Loves to create visual representation of the data.

Benefits

• Become part of a self-motivated, progressive, multi-cultural team. • Have the freedom and flexibility to work from where you do your best work. • Work with cutting-edge open-source technologies and tools.