October 20
201 - 500
Customer Success Manager for BetterCloud, provider of SaaSOps solutions.
The average salary for remote customer service managers is $78,333 per year. This is based on data from 15 job openings.
Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate customer service manager salaries.
Below is a breakdown of salary data by years of experience:
Experience | Number of roles analyzed | Average Salary |
---|---|---|
π’ Junior Customer Service Manager (1-2 yrs) | 1 | $90,000 |
π‘ Mid-level Customer Service Manager (2-4 yrs) | 7 | $77,500 |
π Senior Customer Service Manager (5-9 yrs) | 7 | $77,500 |
You need strong communication and interpersonal skills, problem-solving abilities, proficiency with customer service software, and a good understanding of customer relationship management. Time management and organizational skills are also important for remote work.
Typically, a high school diploma or equivalent is required, while a degree in business, management, or a related field is beneficial. Previous experience in customer service or a related role can be advantageous, but relevant skills and a positive attitude often matter more.
Responsibilities include overseeing customer service operations, managing customer inquiries and complaints, training new staff, monitoring team performance, and ensuring high levels of customer satisfaction. You'll also need to develop reports and collaborate with other departments.
Benefits include flexible working hours, the ability to work from home, reduced commuting costs, and the potential for a better work-life balance. You can also gain experience working with diverse customer bases and enhance your management skills.