Account Manager

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🔥 22 hours ago

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Anatta

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🛍️ eCommerce

☁️ SaaS

🏢 Enterprise

eCommerce • SaaS • Enterprise

Anatta is a premier, enterprise-accredited Shopify agency that partners with leading merchants to scale their direct-to-consumer (DTC) eCommerce businesses. With over a decade of expertise in Shopify, Anatta offers transformative growth solutions through precision-engineered design, technology, and consulting. The company challenges the traditional agency model by providing bespoke strategies and a dedicated team of eCommerce specialists to adapt to the rapid changes in the DTC market. Anatta positions itself as a genuine extension of client teams, focusing on long-term goals and empowering brands to navigate eCommerce challenges effectively.

📋 Description

• Serve as the primary point of contact for a portfolio of mid-market and enterprise accounts, owning the full client relationship from kickoff through renewal and growth. • Build deep trust with client stakeholders at every level — from day-to-day contacts to C-suite — through consistent communication, proactive outreach, and genuine understanding of their business. • Lead regular check-ins, Quarterly Business Reviews (QBRs), and executive steering committee calls that reinforce value delivered and set the agenda for future engagement. • Act as the voice of the client inside the agency — translating their goals, concerns, and priorities to internal delivery, strategy, and leadership teams. • Drive account growth by identifying upsell and cross-sell opportunities organically — turning strong delivery into expanded scope, new workstreams, and long-term retainers. • Manage account P&L and financial forecasting, maintaining clear visibility into revenue, margin, and growth targets across your portfolio. • Partner with sales leadership on strategic account planning, renewals, and expansion pitches — bringing the client context that makes proposals land. • Present new service opportunities and strategic recommendations to clients in a way that connects directly to their goals and business outcomes. • Maintain close visibility into project health across all active engagements — tracking risks, timelines, budgets, and quality before issues escalate. • Partner with internal delivery teams to resource accounts appropriately, surface blockers early, and ensure smooth execution from kickoff through launch. • Identify and proactively solve scope creep, stakeholder misalignment, and delivery risk — bringing solutions, not just problems. • Ensure all progress, decisions, and deliverables are consistently documented and visible to all relevant stakeholders. • Introduce process improvements — planning cadences, demo rhythms, documentation standards — to increase delivery velocity and client confidence. • Develop a thorough understanding of each client's business model, competitive landscape, and strategic goals — and use that knowledge to guide decisions that improve outcomes. • Translate between technical and business contexts: communicate engineering constraints clearly to clients and ensure internal teams understand business priorities and tradeoffs.

🎯 Requirements

• 5–8+ years of experience in Account Management, Customer Success, Client Services, or related roles, with a strong track record of retaining and growing enterprise or mid-market accounts. • Demonstrated experience managing client relationships with annual value of $1M+ — you know how to turn strong delivery into expanded engagement. • Prior experience in an agency, consulting, or professional services environment, with direct exposure to digital, technology, data, or cloud service delivery. • Proven commercial instinct: experience managing P&L, forecasting, and driving account expansion through upsell and cross-sell. • Strong operational mindset: ability to manage multiple concurrent engagements, surface risks early, and introduce structure where none exists. • Experience leading QBRs, executive presentations, and strategic client conversations with confidence and authority. • Excellent written and verbal communication skills — able to engage both technical practitioners and executive stakeholders with equal fluency. • Comfortable working independently in a remote environment while maintaining high accountability and responsiveness.

🏖️ Benefits

• Full medical, dental, vision, disability, and company paid life insurance • Employer 401(k) contributions • Employee assistance program • Start accrual with 20 days of PTO annually + holidays • Annual winter break: We close the week between Christmas and New Year's so everyone can truly disconnect and recharge • Paid parental leave • Company events, happy hours, and retreats • Budget for continuing education