Campaign Operations Manager

Job not on LinkedIn

🕒 May 12

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Arise

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

B2B • SaaS • Telecommunications

Arise is a leading provider of virtual customer experience solutions, leveraging cutting-edge technology to deliver flexible and exceptional customer service across a range of sectors including retail, travel, gaming, healthcare, BFSI, and energy and utilities. With its proprietary GigCX platform, Arise integrates advanced AI chatbots and sophisticated analytics to enhance omnichannel strategies, supporting businesses in adjusting to shifts in customer patterns and improving customer retention. The company focuses on creating flexible work opportunities and enabling work-from-home operations, thus contributing to improved operational efficiency and customer support quality.

📋 Description

• Budget & Spend Management: Analyze, forecast, allocate, and track marketing budgets. Develop and maintain real-time reports to monitor spending against goals and KPIs. Conduct spend reconciliation against purchase orders and invoices. • Vendor Management: Research, engage, and negotiate with external vendors. Maintain vendor contracts, ensuring operational, technical, and financial compliance. Track vendor performance and manage relationships effectively. • Process Improvement & Workflow Management: Map, analyze, and enhance departmental procedures for efficiency. Implement and manage changes in processes, ensuring smooth transitions. Develop and maintain business continuity plans. • Performance Reporting & Analysis: Utilize business intelligence tools (Power BI, Google Analytics, Microsoft CRM) to gather insights. Prepare and present findings to leadership for performance review and optimization. Collaborate with teams to implement improvements based on data analysis. • Campaign Development & Management: Research, strategize, and plan marketing campaigns. Oversee campaign creation, implementation, and performance tracking. Analyze campaign spend against KPIs to assess ROI and optimize strategies. • Copywriting: Produce SEO-optimized content for various platforms, including blogs, job board postings, ads, and web pages. Develop creative assets aligned with marketing objectives and brand guidelines. • Salesforce Marketing Cloud and CRM: Facilitate migration and transition processes. Act as a representative stakeholder for Salesforce Marketing Cloud and CRM initiatives. Build, manage and report on Campaigns,

🎯 Requirements

• Bachelor's degree in Marketing, Business Administration, or related field. • Proven experience in marketing operations, with a focus on budget management, vendor relationships, and process improvement. • Proficiency in business intelligence tools (Power BI, Google Analytics) and CRM systems (Salesforce). • Strong analytical skills with the ability to interpret data and make strategic recommendations. • Excellent communication and negotiation skills. • Copywriting experience with an understanding of SEO principles. • Project management experience is a plus.

🏖️ Benefits

• Flexible work arrangements