Client Support Specialist I

🕒 6 days ago

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Bonterra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

🌍 Social Impact

B2B • Non-profit • Social Impact

Bonterra is a company that provides purpose-built software solutions designed to enhance the impact and efficiency of nonprofits, corporations, foundations, and public agencies. Their products include tools for corporate social responsibility, strategic philanthropy, employee engagement, grants management, case management, and fundraising. Bonterra empowers organizations with the software, coaching, and expertise needed to maximize their social impact and streamline their operations. The company focuses on serving changemakers aiming to improve social good, expand their supporter base, and achieve greater community outcomes.

📋 Description

• Provide timely responses to inbound support requests with positivity and user empathy • Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams • Knowledge of primary business line/can support Digital at a basic level • Escalate complex or urgent issues according to documented protocols • Take direction from Leadership to meet team claiming standards • Utilize internal documentation to deliver accurate support • Maintain detailed records of client interactions and resolutions • Participate in team meetings and skills trainings

🎯 Requirements

• demonstrated and passionate interest in Democratic + progressive politics and ideals • at least 1 year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits • used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of responsibilities • excellent oral and written communication skills • strong critical thinking, logical problem-solving ability, and a willingness to learn • professional phone manner and undying patience • proven ability to self-motivate and demonstrated work ethic • strong collaboration skills • detail-oriented, great at following up and don’t let things slip through the cracks • experience in customer relations or an equivalent field is valued.

🏖️ Benefits

• comprehensive benefits package that supports your health, well-being and growth