Clinic Growth Advisor

🕒 6 days ago

🎸 Tennessee, Washington – Remote

🎸 Tennessee – Remote ☕ Washington – Remote

💵 $83.8k - $119.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📈 Growth Marketing

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Covetrus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 Seed Round on 2021-01

Healthcare Insurance • SaaS • B2B

Covetrus is a global animal-health company dedicated to supporting veterinarians and their practices. The company offers a comprehensive portfolio of software, supplies, and services designed to connect care in and out of the clinic and focuses on improving the health and wellbeing of animals. With a strong emphasis on technology solutions, Covetrus provides practice management software, prescription management, and various client engagement tools to enhance operational efficiency and patient care. Their range of personalized pet healthcare solutions helps drive compliance, efficiency, and profitability for veterinary practices worldwide.

📋 Description

• Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience • Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback • Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services • Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities, ensuring full adoption of Covetrus solutions • Assist practices in integrating Covetrus tools into their workflows to boost efficiency and drive measurable growth • Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes • Monitor account health and implement risk mitigation plans to prevent churn and enhance customer retention • Gather Voice of the Customer data to inform internal strategies, enhance products, and improve the overall customer experience

🎯 Requirements

• Bachelor’s degree in business, life sciences, or a related field • 8+ years in a veterinary practice (e.g., Practice Manager) or related industry role • Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred • Comprehensive understanding of veterinary industry challenges, trends, and technology solutions • Adaptability and strong problem-solving skills • Experience with objection handling • Must have the ability to follow through to solve customer problems and deliver value.

🏖️ Benefits

• 401k savings & company match • Paid time off • Paid holidays • Maternity leave • Parental leave • Military leave • Other leaves of absence • Health, dental, and vision benefits • Health savings accounts • Flexible spending accounts • Life & disability benefits • Identity theft protection • Pet insurance