Senior Technical Writer

🕒 April 28

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Datacor, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • Chemical

Datacor, Inc. is a leading provider of advanced process manufacturing software, offering integrated ERP and CRM solutions to maximize productivity and business growth. Their software solutions cater to the chemical, food & beverage, personal care, industrial, coatings & adhesives, and animal feed & pet food nutrition industries. Datacor provides industry-specific, configurable technology to enhance operational visibility and control, helping businesses manage complex pricing, formulas, and specifications while complying with government regulations. With a strong reputation as industry experts, Datacor is recognized for its robust support during software implementation and ongoing customer collaboration, particularly excelling in chemical distribution software.

📋 Description

• Work independently with minimal direction, demonstrating ownership of documentation projects and the ability to drive results without close supervision. • Create, organize, and maintain user-facing and internal documentation including user guides, release notes, process documents, and additional documentation as needed. • Collaborate with product managers, engineers, QA, and other stakeholders to gather technical information and validate accuracy. • Work in a cloud-based Component Content Management System (CCMS) to ensure content reuse, consistency, collaboration, and scalability. • Advocate for users by crafting content that is clear, useable, and aligned with product workflows. • Build strong working relationships across teams (product, support, and engineering) and contribute to a positive, service-focused documentation culture. • Leverage AI tools to accelerate delivery; for example, transforming recorded demos and transcripts into draft documentation for rapid editing and refinement. • Use AI-powered editing and analysis tools to improve documentation accuracy, consistency, and overall quality. • Apply AI-based analytics and reporting to gain visibility into the questions users are asking and the issues they’re trying to solve, helping the team identify content gaps and opportunities for improvement. • Improve content, processes, and standards based on feedback, analytics, and your own observations.

🎯 Requirements

• 5 to 7+ years of technical writing experience documenting enterprise-level software applications. • Proven ability to manage your own projects and deadlines with minimal oversight. • Experience using topic-based CCMS authoring tools (e.g., ClickHelp, MadCap Flare, etc.). • Strong collaboration skills: you work well with engineers, project managers, and peers. • Excellent writing, grammar, editing, and content structuring skills. • Comfort working in a remote environment and across time zones. • Professional, courteous, and relationship-driven approach to teamwork. • Demonstrates a customer-service mindset toward both internal stakeholders and the external users of our applications and documentation. • You treat documentation as a critical business service, not an afterthought. • Proven experience leveraging AI to enhance documentation efficiency, consistency, and insight, along with an enthusiastic and forward-thinking attitude toward emerging AI technologies. • Bachelor’s degree in Technical Communication, English, or a related field.

🏖️ Benefits

• Remote work • Professional development opportunities