Guidance Consultant, Clinical EAP Intake and Triage

🕒 March 19

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor • Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery • Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction • Educate client about resources, eligibility, and services with a positive and professional approach • Maintain complete and accurate documentation of cases within our proprietary database • Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery • Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations • Other duties as assigned.

🎯 Requirements

• Master's degree in Social Work, Counseling, or Psychology required • Exceptional communication skills, with strong focus on customer service • Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills • Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization • High-speed internet and a professional workspace that is free from distraction, disruption or outside noise.

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • medical • dental • vision • 401(k) with match • robust EAP • wellness program