Business Support Representative

🕒 6 days ago

🌵 Arizona, Colorado, +17 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Metronet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

🤝 B2B

👥 B2C

Telecommunications • B2B • B2C

Metronet is a fiber‑optic internet service provider offering high‑speed residential and business broadband. It provides T‑Mobile Fiber Home Internet through a partnership, and offers construction, wholesale carrier and channel partner services, MDU solutions, and community "Gigabit City" programs, along with customer support and lifeline offerings. Headquarters are in Evansville, IN.

📋 Description

• Support business customers with their Internet, Video and Phone services • Respond to technical support requests • Perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs • Troubleshoot and assist customers making changes to complex HPBX phone systems • Capture detailed problem analysis and resolution plans in the customer database • Determine the scope of customer issues in an effective and professional manner • Effectively resolve customer issues timely • Properly document all customer interactions • Educate customers on setting up their customer portal account • Complete router troubleshooting and setups • Provide voice service troubleshooting and reset voicemail passwords • All other duties as assigned

🎯 Requirements

• High School Diploma or GED required • A+ Certification is Preferred • Willingness to work as a team and independently • Must be legally authorized to work in the U.S. • Experience in Service Specific Troubleshooting Methods • Responsible, Self-Motivated, Organized, and a Quick Learner • Analytical/Logical Problem-Solving Skills • Patient - The Ability to Guide and Teach via the Phone • Adaptability to Change – Comfortable in a Rapidly Evolving Environment • Perform on-call rotation duties after regular business hours. • Available to work overtime when deemed necessary, including holidays and weekends.

🏖️ Benefits

• 80% of medical premiums paid by the company • Company-paid disability and life insurance • 401(k)-company match with immediate vesting • Discounted services within coverage areas